FAQ

Which side of the vehicle is the left side?

The vehicle is always seen in the direction of travel, so the left side is the driver's side.

Order

Can an order also be placed by telephone?

No, orders can only be generated via the Seat shop. If you have any technical questions or questions about spare parts, please contact our Seat employees.
If you have any questions about the handling of the shop or technical problems, please contact the Administrator.
 

How quickly do we ship the goods?

We have more than 20,000 different positions here on site. Parts that are ordered that we do not have in stock will be ordered directly from the manufacturer. If the parts can be delivered there and have been ordered by 3 p.m., we will have them delivered overnight to the next day. For you, this means that if the order was placed by 3 p.m. and the order was also completed with PayPal, your order will be sent out the next day and should usually be delivered on the following day. Parts that the manufacturer does not have in stock must be procured elsewhere. This takes about 2-3 working days. If it should take longer, we will inform you about it. Your goods will only be sent with DPD and no other service provider, this also means that deliveries to packing stations are not possible.
 

How does delivery work?

Immediately after ordering, you will receive a confirmation email to check, another email that your payment has been received, another order confirmation email as soon as we have received a binding delivery promise from the manufacturer and another email with the tracking code when your package has been handed over to the sender . Package size for packing stations minimum 15*11*1 cm, maximum 60*35*35 cm.
 

Can replacement keys also be ordered?

Yes, we need a copy of the customer's identity card and a copy of the vehicle registration document to fax  +49 5175 30096-748 or by pdf via the Contact form.