FAQ

Which side of the vehicle is the left side?

The vehicle is always seen in the direction of travel, so the left side is the driver's side.

Order

Can an order also be placed by telephone?

No, orders can only be generated via the Volkswagen shop. If you have any technical questions or questions about spare parts, please contact our Volkswagen employees.
If you have any questions about the handling of the shop or technical problems, please contact the Administrator.
 

How quickly do we ship the goods?

We have more than 20,000 different positions here on site. Parts that are ordered that we do not have in stock will be ordered directly from the manufacturer. If the parts are available there and were ordered by 3 p.m., we will have them delivered overnight the next day. What this means for you is that if you ordered by 3 p.m. and the order was completed with PayPal, your order will go out the next day and should usually be delivered the following day. Parts that the manufacturer does not have in stock must be purchased elsewhere. This takes approx. 2-3 working days. If it takes longer, you will receive information from us about it. Your goods will be sent exclusively with DPD and no other service provider, which also means that deliveries to packing stations are not possible.
 

How does delivery work?

Immediately after ordering, you will receive a confirmation email to check, another email that your payment has been received, another order confirmation email as soon as we have received a binding delivery promise from the manufacturer and another email with the tracking code when your package has been handed over to the sender . Package size for packing stations minimum 15*11*1 cm, maximum 60*35*35 cm.
 

Can replacement keys also be ordered?

Yes, we need a copy of the customer's identity card and a copy of the vehicle registration document to fax  +49 5175 30096-748 or by pdf via the Contact form.
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